Birmingham-based business outsourcing provider Sigma Connected has been named as one of the UK’s top employers in this year’s prestigious The Sunday Times Best Places to Work survey.

Sigma Connected, which provides customer contact services for the utilities, financial, telecommunications and retail sectors, has been accredited in this year’s list within the Best Big Company category.

The accreditation, which Sigma has received for the first time of entering, is based on the scores and feedback provided by the company’s 1,200 UK-based employees. It saw the average happiness at Sigma being placed at 78%, with 80% of people feeling job satisfaction.

Gary Gilburd, chief executive at Sigma Connected said:

“This is one of our proudest moments to be recognised on a national scale for our culture, our values and how we treat our employees.

“The Sunday Times survey is widely respected but also hugely important as it is based on comments from our employees across a range of areas. It shows that not only are we moving in the right direction, but we are creating loyalty because people love that they can build a career with us, but also be treated well personally and professionally.

“As a business we have seen many successes but for us, this is on a different level, not forgetting that we are placed alongside many hugely respected and well-known national brands, including some of our clients.”

Mike Harfield, chief operating officer at Sigma Connected added:

“We are blown away by how highly regarded our business is by our employees.

“In just over a decade we have grown extensively but also managed to keep an all-important family feel at the heart of the business. That has driven a culture of support and respect which has been key in us achieving this tremendous milestone.

“It’s important that we continue doing everything we can to keep our employees front and centre in all our thinking. That also means continuing with our training programmes and the host of other development opportunities people have when they join the Sigma Connected family.

“To be the only BPO on The Sunday Times list is, without a doubt, a really special moment.”

Co-founded by Mr Gilburd and Mr Harfield in 2011, Sigma Connected has gone onto employ over 5,000 people at its offices on Priory Queensway, but also in South Africa, Australia and the United States. The company has won multiple industry awards for its expertise and culture.

For more information on Sigma Connected and its services visit