Leading business outsourcing provider Sigma Connected has appointed experienced insurance specialist Susan Young as Director of Insurance Services as part of its ambition to grow in the sector.

In a newly created Group-wide role, Susan will use her insurance expertise to build relations with businesses across the industry, identifying new opportunities and leading the onboarding process of new clients.

Reporting into Ben Jones, Sigma Connected Group’s Chief Commercial Officer, Susan has joined the company from Gallagher Insurance where she spent 28 years in a variety of senior positions, including 18 years at Giles Insurance ahead of its acquisition by Gallagher in 2013.

Ben Jones said:

“It’s vital we have first-class and experienced experts in every sector we work in and Susan commands enormous respect across the insurance industry.

“Susan knows the sector insider out and has successfully steered one of the largest personal lines and private client brokerages in the UK. That will add immense value to our offering in the months and years ahead as we expand into the industry which, like others we operate in, is highly regulated.

“Her skills and experience of leading successful insurance businesses will allow us to create strong and lasting partnerships with our clients, backed by an understanding of the day-to-day challenges they face. She is already making a marked difference.”

Susan Young added:

“This is an exciting opportunity to bring my skills to Sigma Connected and the wider BPO industry.

“Sigma Connected has a culture that is different to any I have come across and you can instantly see and feel the value we bring to the insurance market. My role is to ensure we continue to work with our existing and new insurer partnerships, making a strong and lasting impact.”

For more information on the Sigma Connected Group and its services readers can visit www.sigmaconnected.com.