Nicola joined the Hilton Birmingham Metropole team in September 2021 and brought with her vast experience and a customer-focused approach. Her previous role was General Manager of Hilton St George’s Park Hotel, home of England Football and under Nicola's management her team were able to showcase their first-class service and facilities to the world when the hotel served as the England Men’s Senior football team’s basecamp throughout UEFA Euro 2020.
Nicola’s appointment marked a historical moment in the 45-year history of the Hilton Birmingham Metropole, as she joined the team as the first female General Manager. Previous to Hilton St George’s Park, Nicola spent time at Hilton Garden Inn Birmingham and Macdonald Hotels and Resorts’ Craxton Wood property, where she was a finalist in the 2011 Women in Business Awards. More recently, Nicola was included in the Women to Watch in Hospitality, Travel & Leisure Index 2019, which aims to highlight talent in the industry while also inspiring women to pursue a career in the sector and reach senior roles.