Investment Operations Manager Vacancy

We are looking for an Investment Operations Manager to have a key role in coordinating and operationalising high-impact initiatives within WMGC’s Inward Investment team. The role is responsible for enhancing operational efficiency, translating delivery outcomes into meaningful value for Local Authority shareholders, and supporting the successful implementation of local and regional inward investment priorities. Working across teams and stakeholders, the role ensures accurate reporting, drives continuous improvement and helps shape WMGC’s contribution to economic development across the West Midlands.

Main responsibilities and key activities

ENGAGEMENT WITH LOCAL AUTHORITIES AND REPORTING

• Regularly monitor CRM to identify gaps or missed opportunities for the team to deliver and articulate value at a Local Authority level and continually challenge the team to bespoke activity to create value aligned with local authority priorities wherever possible. This might involve tabling and managing agenda items at both whole-team and sector sub-team levels to stimulate active, capture gaps in evidence etc., and where necessary, escalating challenges and issues to the Inward Investment Operations and Delivery Lead and/or the Head of Inward Investment.
• Take the leading role in distilling and translating the vast array of work undertaken by WMGC’s Inward Investment team, into a reporting format that is meaningful and impactful for WMGC’s shareholders.
• Work closely and efficiently with WMGC’s policy and partnerships team to ensure that they are promptly furnished with updates, data and report content that tells a compelling story about the value created and delivered by WMGC’s Inward Investment division, for applications including, but not limited to: Quarterly Shareholder Update Meetings and WMGC Board Reports.

PROCESSES AND OPERATIONAL EFFICIENCY

• Responsible for creating documentation of the created processes.
• Support the Head of Inward Investment and Investment Operations and Delivery Lead with procurement and contract management of sub-contracted delivery partners (including economic development consultants), and help to brief them on and facilitate any work required to fulfil WMGC’s agreed role in relation to Local Authority priorities.
• Responsible for ensuring that WMGC’s CRM reflects a comprehensive and accurate record of work undertaken by WMGC and its sub-contracted delivery partners in relation to all key projects and initiatives for which the role holder has primary coordination responsibilities.  
• Proactively work across Inward Investment, Comms and Sector Marketing to ensure that all agreed local authority sites, assets and strengths are incorporated into relevant campaigns, projects and core services wherever possible, and monitor the wider team’s delivery in Zoho CRM to ensure that inclusion of these sites, assets and strengths is accurately recorded and can be systematically evidenced.
• Work closely with the Inward Investment team to ensure efficiency around CRM and events/campaign-related work
• Proactively identify issues and challenges across different operational processes and lead internal projects to improve efficiency. 

SUPPORTING DELIVERY OF KEY PROJECTS AND ACTIVITIES

• Coordinate and facilitate engagement between Investment Operations and Delivery Lead, Head of Marketing and International Markets Lead to scope WMGC plans and activity with supporting various Local Authority priorities and overall Inward Investment objectives. 
• Support Investment Operations and Delivery Lead in the delivery of major events, scoping the plans/itinerary, managing the delivery and ensuring superb experience for investors and intermediaries. 
• Where appropriate, contribute directly to the agreed scope of work on key projects, through stakeholder engagement, the provision of accrued knowledge/insights and/or high-quality report writing skill
   

Next steps?